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FAQ

The Ins And Outs of How We Do Business

  • What kind of stain do you use?
    We use Expert Stain & Seal. They are a family owned stain company located in Tennessee. They produce and sell penetrating oil stains in a variety of tints and their products are in our opinion, fantastic. We try to steer customers away from water-based stains but if a customer is adamant that we use a water-based stain, we use Deck Restoration Plus or Sherwin-Williams products.
  • Why do you say oil stains are better than water-based stains?
    We us a penetrating oil stain that soaks into the wood, leaving the structure better protected and better looking for longer than water-based stains. Water-based stains tend to be film forming (similar to paint) and generally wear much quicker than oil-based stains.
  • What kind of paint do you use?
    We typically use Sherwin-Williams products. We have found their quality to be consistent and the results to be repeatable.
  • Do you service my address?
    In general, we service Illinois addresses within a 40 mile radius from zip code 62246. In some cases, we do take work outside of that radius, subject to job minimums and mileage charges, where applicable.
  • What is the best way to request a quote?
    While we do have a phone number, text message capability and various online messaging tools, the absolute best way to ensure the quickest response is to submit your request with as much supporting information as you can provide via our online quote request form found here on our website. If you do choose to call, just be aware that we are very lean operation so many times, the phone may ring through to voicemail. In that case, please leave a message and we will call you back as soon as we can.
  • I need a service performed that I don't see listed on your website. Can you do it for me?
    We are primarily a staining and painting company. However, we also do offer outdoor cleaning, furniture assembly, minor drywall/plaster repair, and other "odd" jobs. Our website is definitely not all inclusive and is designed to give the reader a general idea of the types of work we perform. If you're not sure, send us a quick message and we'll let you know.
  • I just need a few small things done around my house, can you do them for me?
    Most likely we can. While we are primarily a staining and painting company, we can do all kinds of small tasks; hang pictures, fix creaky doors, reattach cabinet hardware, and hang new mailboxes just to name a few. These services are of course subject to minimum fees and mileage charge, where applicable.
  • It seems like you offer several services, what don't you do?
    Generally speaking, we do not do any work that requires permitting or licensing in the state of Illinois. So, no roofing and no plumbing. We also do not perform major electrical, HVAC, foundation repair, mold remediation, asbestos removal, mowing or large landscaping projects.
  • Do you offer a cash discount?
    We can usually offer a 5% cash discount but please inquire prior to start of work.
  • My wood deck needs cleaned and stained but I need a few boards replaced before we do that. Can you make those repairs too?
    Yes, we can make minor repairs to decks and fences. These repairs include replacement boards, spindles, post caps and more.
  • What is soft-washing?
    Soft-washing is a way to clean exterior surfaces using chemicals and water at significantly lower pressure than traditional pressure washing methods. Soft-washing is a great way to clean your home's exterior without worrying about damaging siding, windows and woodwork.
  • My gutters have leaf guards, why are they clogged?
    There are and have been many options marketed to keep gutter systems "maintenance free." No matter if it's called screen, cap, guard, etc., none of them are perfect and in our experience are just not very effective at keeping debris out of gutter systems. Thankfully, the pros at Street Appeal, LLC can also clean gutters with guards.

Billing & Pricing

Payments Accepted

Find The Best Package For Your Budget

In most cases, the buyer will receive an electronic invoice upon completion of the service(s). The electronic invoice will have payment options to submit payment via credit/debit card. 

 

In some cases (typically larger projects), we may require a percentage down payment to cover materials with the balance due upon project completion. In those cases, that would be communicated at the time of quote.

 

We also gladly accept cash payments at the time of service.

Cancellation Policy

Here at Street Appeal, LLC we understand that life happens and occasionally services need to be cancelled or rescheduled. With that being said, we appreciate at least a 24 hour notice for cancellations or reschedules. In the event of a cancellation of exterior maintenance service with less than 24 hours notice, we reserve the right to charge a cancellation fee of up to 50% of the contract value. In the event of cancellation of a painting or staining project within 2 weeks of project start date will result in a loss of prepaid deposit.

Satisfaction Guarantee

We commit to completing all services to the standards set forth in the contract scope of work. All efforts will be made to ensure complete customer satisfaction.

Our Company

Street Appeal LLC is family-owned home and business services company serving zip codes within an approximately 50 mile radius of Greenville, IL.

Operating Hours

Mon - Fri: 8am - 4pm
​​Saturday: 8am - 12pm
​Sunday: Closed

618-510-9040 / info@streetappeal-il.com

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